Published on 15 October 2026
Indicative translation: only the French version is legally binding. Read the French version
STASHME SAS, a French simplified joint-stock company (société par actions simplifiée) registered with the Bobigny Trade and Companies Register under number 108 740 176, whose registered office is located at 3 RUE DU DOCTEUR BAUER, 93400 SAINT-OUEN-SUR-SEINE, France (hereinafter "STASHME"), publishes and operates a SaaS platform for the digital management of deposits and ancillary services, accessible via a web interface.
The purpose of these terms of use (hereinafter the "Terms of Use") is to set out the rules for accessing and using the Solution and the Site, which apply to all users: Users, being professionals who subscribe to an Offer, and Beneficiaries, being persons who access the features of the Solution made available to them by a User. They are organised into four titles: Title I, common provisions; Title II, specific to Users; Title III, specific to Beneficiaries; and Title IV, relating to final provisions.
The commercial terms applicable to the User are set out in STASHME's terms of sale.
These terms govern access to the Site available at https://stashme.io/ and the use of the Solution.
These Terms of Use are accessible at any time from the Site, in particular via a link in the page footer.
The User accepts these Terms of Use when creating its Account and by using the Solution.
The Beneficiary accepts them by clicking the Digital Ticket generation button, next to which they are referred to and made accessible via a link, before any use of the Solution.
"Beneficiary": the User's end customer, namely the natural person who uses its deposit, safekeeping or valet services and to whom the User gives access to the Solution. The Beneficiary is a party to these Terms of Use for its use of the Solution, under the conditions of Title III.
"Terms of Use": these terms of use.
"Terms of Sale": STASHME's terms of sale, accessible from the Site, which govern the commercial terms of the Offer.
"Account": the User's personal and secure space, created upon registration, giving it access to the features of the Solution.
"User Data": all data and information that the User enters or generates in the Solution, or that its Authorised Persons enter or generate therein, including data relating to its Beneficiaries and to its deposit operations.
"Minimal Mode": the configuration of the Solution in which the User does not activate any Beneficiary identity field. It does not exclude all processing of personal data.
"Offer": any paid access plan to the Solution offered by STASHME, whether in the form of a Subscription or an Event Package, as defined in the Terms of Sale.
"Authorised Person": any person, including employees, subcontractors and service providers, to whom the User gives access to its Account or to the Solution. The User is liable for its Authorised Persons as it is for itself.
"Payment Provider": SumUp or Stripe, as chosen by the User, or any other licensed payment service provider that may be added or substituted, with which the User holds its own account.
"Site": the website accessible at stashme.io.
"Solution": the software platform for the operational management of deposit, safekeeping, left-luggage, valet parking and ancillary service activities developed by STASHME.
"Digital Ticket": the paperless ticket generated by the Solution upon a deposit, accessible by QR code or by link.
"User": any legal entity or natural person acting in a professional capacity who subscribes to an Offer and holds an Account, in order to use the Solution for its deposit, safekeeping, left-luggage, valet parking or ancillary service activity.
These Terms of Use apply to any access to and any use of the Solution and the Site, by a User as well as by a Beneficiary.
The User is bound by them under the conditions of Title II, as well as by the Terms of Sale.
Title II does not apply to the Beneficiary. The Beneficiary is bound by them under the conditions of Title III and is not bound by the provisions reserved for the User.
The User accepts these Terms of Use when creating its Account and by using the Solution. The Beneficiary accepts them by clicking the Digital Ticket generation button, next to which they are referred to and made accessible via a link, before any use of the Solution. STASHME keeps proof of such acceptance, including the date, time and version of the Terms of Use accepted.
The deposit, safekeeping, left-luggage or valet service contract is entered into exclusively between the User and the Beneficiary. STASHME is not a party to it.
In the event of any conflict, the provisions of Title II or Title III, depending on the category of user concerned, prevail over those of Title I.
The purpose of these Terms of Use is to set out the conditions under which STASHME makes the Solution available to Users, being a software platform for the operational management of deposit, safekeeping and similar ancillary service activities, including cloakroom, left-luggage and valet services.
The Beneficiary's access to the features of the Solution intended for it, in particular entering its information and generating its Digital Ticket, takes place without creating an Account, via a QR code or a link made available to it by the User.
The Beneficiary accesses these features through the User's subscription. It has no contractual relationship with STASHME in respect of the deposit, safekeeping or valet service provided by the User.
It is expressly stated that the Solution constitutes solely a technical tool serving these activities, to the exclusion of any other characterisation.
STASHME is therefore neither cash register software, nor an invoicing system, nor a payment terminal, nor a payment institution within the meaning of applicable regulations, nor a depositary, custodian or insurer of the items or vehicles entrusted by Beneficiaries to the User.
The payment features integrated into the Solution are provided by the Payment Provider, with which the User holds its own account. Sums owed by Beneficiaries are paid directly into the User's account, without passing through STASHME, which does not collect, hold or remit any funds. STASHME acts solely as publisher of the Solution and provides the technical interface enabling the User to offer this means of payment.
The Solution includes in particular the digital management of deposit and safekeeping operations, whatever their nature (items, personal belongings, vehicles and keys), the automatic allocation of deposit numbers, the generation of digital tickets bearing a QR code, integration with the Apple Wallet and Google Wallet services, a dashboard accessible in real time to the User's staff, the collection of online payments through the Payment Provider, the sending of SMS messages when the corresponding Option is activated, event management and session tracking tools, usage analytics and statistics features, and any other feature that STASHME may integrate into the Solution.
Minimal Mode. The User may configure the Solution without activating any Beneficiary identity field. This mode does not exclude all processing of personal data: the ticket number and the date and time of the deposit may relate to an identifiable person and, for the valet activity, the registration number and photographs of the vehicle are personal data.
STASHME remains a software publisher, without taking part in this activity or in the safekeeping, driving or return of property, in accordance with the Terms of Sale.
STASHME reserves the right to change the features of the Solution, in particular in order to improve it or adapt it to technical and regulatory developments, or to extend its scope to other ancillary services.
Any person accessing the Solution or the Site undertakes to use them in accordance with their intended purpose, applicable laws and regulations and these Terms of Use.
All users are prohibited from: using the Solution unlawfully or fraudulently; impersonating any natural or legal person; transmitting false information; using a robot or any other device to retrieve or index all or part of the Solution; attempting to gain unauthorised access to the Solution's computer system; knowingly introducing a virus, malware or any device likely to damage or disrupt it or to compromise its data; disrupting its operation or hindering access by other users.
STASHME may suspend access to the Solution for any person who breaches these rules.
The Solution is accessible via a web interface.
STASHME uses all reasonable means to ensure the continuous availability of the Solution, without however guaranteeing uninterrupted access, which may be affected by maintenance operations, interruptions attributable to third-party networks and infrastructure, or any event beyond STASHME's control.
Insofar as possible, STASHME informs the User of scheduled maintenance operations likely to affect access to the Solution, except where urgency or security requirements prevent it.
Certain features of the Solution rely on the integration of third-party solutions, in particular the Payment Provider, Apple Wallet or Google Wallet. STASHME cannot be held liable for malfunctions, unavailability or changes of these third-party services, where these are not directly attributable to it.
The list of features of the Solution may change, and STASHME may in particular add, modify or remove ancillary features.
All elements making up the Solution, including the software, the graphical interface, the visual identity, the STASHME trademark, the logos, the databases and all associated developments and content, are the exclusive property of STASHME or, where applicable, of its licensors, and are protected by copyright, trademark law, database rights and, more generally, all provisions of the French Intellectual Property Code. No provision of these Terms of Use may be construed as entailing any assignment, on any basis whatsoever, of any intellectual property right of STASHME.
All users shall refrain, directly or indirectly, from reproducing, representing, modifying, adapting, translating, decompiling or reverse engineering the Solution, except where such an operation is expressly permitted by law, and from assigning, sub-licensing, renting or making available to a third party all or part of the Solution. They shall also refrain from using STASHME's name, trademarks, logos or any other distinctive sign without its prior written consent, for any purpose whatsoever, including for search engine referencing or commercial communication purposes.
Pursuant to Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (the "GDPR") and French Law No. 78-17 of 6 January 1978 on information technology, data files and civil liberties, STASHME acts as controller in respect of the data it collects directly in connection with the management of the Account, the contractual relationship and invoicing.
The purposes of such processing, its legal basis, the data retention period and the procedures for exercising the rights of data subjects, in particular the rights of access, rectification, erasure, restriction, objection and portability, as well as the possibility of lodging a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), are detailed in STASHME's privacy policy, accessible from the Site.
STASHME's privacy policy applies to all users.
The Site places cookies and trackers, distinguished according to their purpose: cookies strictly necessary for the operation of the Solution, placed without prior consent, and statistical cookies, intended to measure and improve the use of the Solution, the placement of which is subject to the consent of the User and of Beneficiaries under the conditions laid down by applicable regulations and which can be configured from the Site.
In providing the Solution, STASHME is bound by a best-efforts obligation (obligation de moyens); it guarantees neither constant performance of the Solution nor uninterrupted availability of the Site and the Solution.
No provision of these Terms of Use excludes or limits STASHME's liability in the event of personal injury, gross negligence or wilful misconduct, nor the rights that the law mandatorily grants to the user, in particular where the user is a consumer.
STASHME is not liable for any use of the Solution that does not comply with its intended purpose, nor for any act attributable to a third party, in particular the Payment Provider or any other integrated third-party service, unless such act is attributable to STASHME.
It is recalled that STASHME has no involvement in the deposit, safekeeping and ancillary service activities carried out by the User, nor in its relationship with its Beneficiaries: any claim relating thereto falls exclusively within the User's responsibility.
The limitations of liability applicable to Users are set out in Article 13.
Use of the Solution requires the prior creation of an Account by the User.
On that occasion, the User provides the information required by STASHME, in particular its identity or company name, its contact details and information identifying its professional activity.
It undertakes to ensure that this information is accurate and to update it in the event of any change; failing this, STASHME may refuse to create the Account or terminate it under the conditions of Article 9.3.
The User warrants that it has, personally or by delegation of authority, the capacity to bind the entity it represents under these Terms of Use.
At STASHME's request, it provides an extract from the Trade and Companies Register (Kbis) dated less than three months or any equivalent supporting document.
STASHME may, before validating the registration or at any time during the contractual relationship, make the creation or maintenance of the Account conditional upon the provision of supporting documents relating to the User's identity.
Access to the Account is by means of credentials specific to the User, who is solely responsible for keeping them confidential.
Any operation carried out from the Account is presumed to originate from the User, including where it is carried out by a member of its staff to whom it has given access to its credentials.
STASHME may, for security reasons, require the password to be changed at any time.
The User shall notify STASHME without delay of any actual or suspected compromise of its credentials.
The User may give its Authorised Persons access to its Account. It is liable for their acts as for its own and requires them to comply with these Terms of Use.
The User remains free to close its Account at any time, subject to the terms set out in the terms of sale.
STASHME may, for its part, suspend access to the Account where fraudulent, improper or manifestly non-compliant use under these Terms of Use is observed or reasonably suspected, for the time needed to verify it; such suspension shall not exceed three months and shall be accompanied, save where prohibited by law, by information to the User on the reasons for it. If the breach is established or continues, STASHME may permanently close the Account, without affecting any sums remaining due.
Closure of the Account, for whatever reason, terminates the User's access to the Solution, subject to the data return rules set out in Article 14.
The costs of the internet connection required to access the Site and the Solution are borne by the User.
The User uses the Solution in accordance with its intended purpose and refrains from any improper or fraudulent use or any use contrary to applicable regulations. In particular, it refrains from any unauthorised extraction of data from the Solution, any attempt to reverse engineer the software, and any use likely to impair its proper operation or the rights of STASHME or third parties.
It remains responsible for the confidentiality of the credentials allocated to its staff and for all actions carried out from its Account.
STASHME grants the User, for the term of the Offer, a personal, non-exclusive, non-transferable and non-sublicensable right to use the Solution for its professional needs and in accordance with its intended purpose.
The User ensures the lawfulness of the data it enters into the Solution and informs Beneficiaries under the conditions of Article 12.
When the corresponding Option is activated, the Solution enables the User to send SMS messages to Beneficiaries. SMS messages are sent through a messaging provider acting as a sub-processor of STASHME. They are counted when sent, under the conditions of the Terms of Sale.
Service SMS messages, in particular deposit confirmation, the link to the Digital Ticket and information on the return, contain no promotional content.
The sending of any promotional SMS message requires the prior, specific, free and informed consent of the Beneficiary.
STASHME does not guarantee receipt of SMS messages, which depends on telecommunications operators and networks.
In connection with the use of the Solution, personal data relating to Beneficiaries are collected through the platform on behalf of the User, including where such collection is carried out directly by STASHME from the Beneficiary. For such processing, the User acts as controller, and STASHME acts as processor within the meaning of Article 28 of the GDPR, even where the technical point of collection of the data is the Solution.
The purposes, nature, duration and categories of data of this processing are as follows. The purpose is to enable the User to manage its deposits, issue digital tickets and inform Beneficiaries. The data subjects are Beneficiaries and Authorised Persons. The data are those that the User activates in the Solution (identity, contact details, ticket number, date and time of the deposit) and, for the valet activity, the registration number and photographs of the vehicle. The duration is that of the Offer, followed by the treatment provided for in Article 14.
STASHME undertakes to: (i) process the data only on the documented instructions of the User, namely for the performance of the Solution, and inform it if an instruction appears to it to infringe the GDPR; (ii) guarantee the confidentiality of the data and ensure that persons authorised to access them comply with it; (iii) implement appropriate technical and organisational measures, including access control, encryption in transit, logging and backups; (iv) assist the User, insofar as possible, in responding to requests from Beneficiaries to exercise their rights; (v) inform it as soon as possible after becoming aware of a personal data breach; (vi) make available to it the information necessary to demonstrate its compliance and allow reasonable audits, upon prior notice and under conditions ensuring the confidentiality of STASHME's other customers.
The User authorises STASHME to engage sub-processors, in particular for hosting and the sending of SMS messages. STASHME imposes on them the same data protection obligations and remains liable for their performance.
Transfers of data outside the European Union take place only subject to appropriate safeguards, an adequacy decision or standard contractual clauses.
The User determines the purposes and means of the processing of Beneficiaries' data collected by means of the Solution and is the controller thereof, including where Beneficiaries enter their data themselves on their phone, via QR code or link.
The User configures the data it requests from Beneficiaries in its Account settings. It collects only the data necessary for the performance of the services it offers by means of the Solution (deposit, safekeeping, left-luggage and valet), refrains from collecting any data referred to in Article 9 of the GDPR and does not use them for any other purpose.
The User sets the retention periods within the configurable limits of the Solution, responds to requests from Beneficiaries to exercise their rights with STASHME's assistance, and restricts access to the data to Authorised Persons only, who are bound by confidentiality.
The registration plate and photographs of the vehicle recorded by the User or its employees constitute personal data, including in Minimal Mode. The User is the controller thereof; STASHME acts as processor, under the conditions of Article 12.2.
The User records these elements only to identify the vehicle, record its condition upon handover and upon return, and handle any claim. It refrains from any other use, in particular any direct marketing, any cross-referencing with other files and any facial recognition. It ensures that no person is photographed and that shots are framed on the vehicle only.
The User informs the Beneficiary, at the latest upon handover and before any recording, of the information required by Article 13 of the GDPR, by means of a visible notice at the place of handover and a statement on the Digital Ticket referring to STASHME's information notice. It responds to requests to exercise rights, with STASHME's assistance.
Access to these elements is reserved for the User's Authorised Persons. STASHME consults them only on the User's instructions or for a support operation that the User has requested.
These elements are deleted from the Solution thirty (30) days after the return of the vehicle, unless a claim or dispute is pending.
The provisions of this article apply only to Users, who act in a professional capacity.
STASHME may be held liable only for an act directly attributable to it, and only for the loss directly resulting therefrom. Indirect losses, such as loss of revenue, customers or data, are excluded. Nor shall it be liable for any use of the Solution that does not comply with its intended purpose, or for any act attributable to a third party, in particular the Payment Provider or any other integrated third-party service.
This limitation does not apply in the event of gross negligence or wilful misconduct by STASHME, in accordance with the requirements of general law.
Within this limit, STASHME's total liability, for all causes combined and under all contractual documents, for the Subscription as well as for the Event Package, shall not exceed the amount of sums paid by the User under the Offer concerned during the twelve (12) months preceding the event giving rise to liability or, for the Event Package, the total amount invoiced under the Quote. This cap is not cumulative with that of the Terms of Sale: the higher of the two applies to all claims relating to the Solution.
From the closure of the User's Account, for whatever reason, the User loses access to User Data relating to Beneficiaries, as well as to all features of the Solution.
The User has a period of ninety (90) days from the closure of its Account to request, in writing, the retrieval of its User Data in a structured and commonly used format.
After this period, STASHME deletes or irreversibly anonymises them, except for data whose retention remains necessary to comply with a legal obligation, in particular an accounting or tax obligation, or for the establishment, exercise or defence of legal claims, in which case they are retained for the period strictly necessary for that purpose.
Personal data relating to Beneficiaries, processed by STASHME as processor on behalf of the User, are returned or deleted under the conditions of this article, at the User's choice.
The data of a deposit, in particular the registration number, the photographs and the Beneficiary's contact details, are deleted or irreversibly anonymised thirty (30) days after the return of the item or vehicle.
The Beneficiary accesses the Solution without an Account, via a QR code or a link made available to it by the User. Before its Digital Ticket is generated, it accepts the Terms of Use by clicking the generation button, next to which a clear statement refers to them and links to their text. The Terms of Use remain accessible from the ticket page.
Use of the features of the Solution accessible to the Beneficiary, in particular by scanning a QR code made available to it by the User, requires the Beneficiary to provide accurate and up-to-date information.
The Beneficiary fills in only the fields activated by the User. In Minimal Mode, no identity information is requested from it.
The Beneficiary is solely responsible for the accuracy of the information it provides.
The Digital Ticket generated on that occasion is strictly personal to the Beneficiary.
The Digital Ticket proves neither the identity of its holder nor that the holder owns the items or vehicle deposited.
The Beneficiary refrains from any fraudulent or improper use of the features of the Solution made available to it, or any use contrary to their intended purpose.
STASHME reserves the right to invalidate any ticket generated under fraudulent or irregular conditions.
The deposit, safekeeping, left-luggage or valet service is provided by the User, who is solely liable in that respect towards the Beneficiary, under the conditions it communicates to the Beneficiary. STASHME is a software publisher: it is neither a depositary, nor a custodian, nor a driver, nor a carrier, nor an insurer of the items or vehicles.
Any claim relating to the safekeeping, loss, damage or return of an item or vehicle shall be addressed to the User, without prejudice to the rights the Beneficiary holds under the law.
For the valet service, the valet's own rules, displayed before the vehicle is taken over, apply, within the limits of the law.
The Beneficiary's data are processed on behalf of the User, as controller; STASHME acts as processor.
The Beneficiary exercises its rights with the User or with STASHME. In Minimal Mode, no identity field is requested from the Beneficiary.
Where the Beneficiary acts as a consumer, these Terms of Use do not affect the rights granted to it by the French Consumer Code.
Any complaint may be sent to STASHME at the following address: contact@stashme.io. In the absence of a satisfactory response within thirty (30) days, the Beneficiary may refer the matter free of charge to the consumer mediator.
STASHME reserves the right to amend these Terms of Use at any time, in particular to take account of changes to the Solution or of applicable legal and regulatory requirements.
Any amendment is brought to the User's attention by any appropriate means, in particular by email or by a notice displayed in the Solution, at least thirty (30) days before it takes effect.
Continued use of the Solution by the User after such entry into force constitutes acceptance of the amended Terms of Use. If it does not accept them, the User may close its Account before the amendments take effect, under the conditions of the Terms of Sale.
The Terms of Use applicable to the Beneficiary are those in force on the date its Digital Ticket is generated.
Severability. The nullity or unenforceability of any clause of these Terms of Use, as established by a competent court, does not affect the validity of the other provisions, which continue to apply. In such a case, the parties shall endeavour to replace the clause set aside with a provision that best reflects its spirit.
No waiver. A party's tolerance of a breach by the other of its obligations, at any time, shall not be construed as a waiver of the right to rely on it in respect of that breach or any other.
Language. These Terms of Use are drawn up in French; the French version prevails, including where a translation is made available.
Force majeure. Neither the User nor STASHME may be held liable if the performance of their obligations is prevented by an event meeting the criteria of force majeure as defined in article 1218 of the French Civil Code. The party concerned shall inform the other as soon as possible.
Evidence. The user acknowledges that electronic exchanges with STASHME, connection logs and data recorded by the Solution constitute admissible evidence. Online acceptance constitutes an electronic signature within the meaning of article 1367 of the French Civil Code.
Assignment. STASHME may assign or transfer, in whole or in part, the rights and obligations arising from these Terms of Use, in particular in connection with a restructuring, merger, acquisition or transfer of its business. The User may not assign its own without STASHME's prior written consent.
Entire agreement. These Terms of Use and, for the User, the Terms of Sale constitute the entire agreement between STASHME and the user concerned relating to their subject matter. For the User, the order of precedence set out in the Terms of Sale applies.
Contact. For any question relating to these Terms of Use: contact@stashme.io.
These Terms of Use are governed by French law.
In the event of a dispute relating to their interpretation or performance, the parties shall endeavour to resolve it amicably. Failing agreement, and subject to the mandatory rules applicable to consumers, the dispute shall be brought before the competent courts within the jurisdiction of Paris, including in the event of multiple defendants or third-party proceedings.
A consumer Beneficiary may, at its option, bring proceedings before the court of the place where it resided at the time the contract was concluded or the harmful event occurred, or the court of its place of domicile. The jurisdiction clause applies only to Users.